Cancellation Policy

Our Notice period is worked out on our office hours of 8am - 6pm Monday - Saturday Any cancellation that is received outside of these times, will result in your notice time starting when the office has opened – any cancellation will be received and time will start from the time our office opens if received outside of hours More than 4 hours notice pre lesson for an illness – make up lesson offered at a time suitable to yourself and your instructor or full credit to come off your next invoice for the missed lesson Less than 4 hours notice for illness - full charge is applied and no credit and no make up lesson will be offered Cancellation of 1 x makeup lesson per 10 week term. If you have already used your cancellation quota full charges apply if cancellation is received at any time. These policies apply in all cases of cancellation of your child's lesson. Weather cancellation is only applied and make up lesson is offered in the case of a thunder or lighting storm. Reschedule of class at a time suitable to yourself and your instructor will be provided in this case. However, if you have already used your cancellation quota full charges apply. Cancellation policy will apply all reasons: sick child or parent, broken pool or equipment, planned holidays during the 10 week lesson plan. Weather cancellation for cold or windy unsuitable conditions and thunder and lightning are excluded for these Terms and Conditions. All final decisions will be made on suitability for lessons by your instructor.

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